Information Services General Number
Service Desk/Repair 714-808-4849 |
|
The Service Desk is the primary point of contact for district employees who have questions or problems related to utilization of district computers. Our objective is to provide employees with a contact for whatever issue they have, and a resolution to the issue on the first call.
 |
Service Desk staff are "generalists," who have a basic understanding of all areas in Information Services. |
|
|
|
Issues that cannot be resolved on the first call will be referred to the appropriate I.S. staff and logged. |
|
|
|
The Service Desk will develop and maintain Service Desk documentation that will promote problem resolution on the first call. |
|
|
|
The Service Desk will assist in the development and teaching of classes offered by Information Services. |
|
|
Service Desk Staffing
The Service Desk is staffed by three IT Technicians: Allan Abutin, Tony Lee, and Gary Schneider.
Contacting the Service Desk
The Service Desk can be reached at (714) 808-4849. When possible, Service Desk personnel will answer questions directly.
|
