Information Services General Number
Service Desk/Repair 714-808-4849 |
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The Service Desk is the primary point of contact for district employees who have questions or problems related to utilization of district computers. Our objective is to provide employees with a contact for whatever issue they have, and a resolution to the issue on the first call.
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Service Desk staff are "generalists," who have a basic understanding of all areas in Information Services. |
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Issues that cannot be resolved on the first call will be referred to the appropriate I.S. staff. |
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The Service Desk will develop and maintain Service Desk documentation that will promote problem resolution on the first call. |
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The Service Desk will assist in the development and teaching of classes offered by Information Services. |
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Service Desk Staffing
The Service Desk is staffed by two IT Technicians: Tony Lee, and Gary Schneider.
Contacting the Service Desk
The Service Desk can be reached at (714) 808-4849 or ishelpdesk@nocccd.edu. When possible, Service Desk personnel will answer questions directly.
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